TERMS AND CONDITIONS
1. Our Contract
These Terms and Conditions govern the supply of goods sold by JAPANESE4X4 PARTS LTD the seller.
JAPANESE 4X4 PARTS LTD
21 – OLDS CLOSE
WATFORD WD18 9RU
Tel : 0044 (0) 1923778551
A customer purchasing any product from JAPANESE4X4 PARTS LTD in any way agrees to these Terms and conditions.
2. Availability
While we endeavor to hold sufficient stock to meet our orders, if we have insufficient stock to supply or deliver the goods ordered we will try and source one to complete the order. If the goods are unable to be sourced or the delivery time is too long then we can do the following;
I. Refund your money
II. Let you know the expected date, if this is too long we will refund your money.
3. Payment
We accept payment by most major credit or debit cards. Payment will be debited to your account only when stock is available unless otherwise arranged. Payment for the whole value of the goods you ordered must be debited before goods will be dispatched. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the card issuer refuses to authorize payment we will endeavor to contact you by either telephone or email to verify certain details. However, this may result in a delay or non-delivery of your order until contact has been made.
In the interests of preventing fraudulent use of credit and charge cards, JAPANESE4X4 PARTS LTD will validate the names and addresses supplied during the order process. We may need to contact you by email, telephone or letter to verify details before we are able to dispatch your order.
All International Sales (i.e. outside of the UK) are subject to a 2 month returns and refund policy from the date of payment receipt.
JAPANESE4X4 PARTS LTD will not accept returns or make any refunds on international payments after 2 months of receiving payment.
4. Unwanted / In-correctly ordered Goods
If you decide that you do not want any item which we have delivered, then provided that it is returned to us in its original and unused condition, not fitted in anyway and dispatched within 14 days of delivery unless otherwise agreed prior with JAPANESE4X4 PARTS LTD we will exchange it or offer a refund for the product. NO carriage will be refunded and a re-stock charge of 15% minimum will be applied subject JAPANESE4X4 PARTS LTD discretion. This also applies to any goods supplied correctly by JAPANESE4X4 PARTS LTD as ordered. However, if ordered in-correctly by the customer, the customer will be entitled to a product refund only, no carriage will be refunded and the customer is held responsible for the return of the goods JAPANESE4X4 PARTS LTD unless prior arrangements are made with JAPANESE4X4 PARTS LTD. Refunds will only be given once the goods have been returned in good order and in its original packaging.
No refund or return will be accepted on "specially ordered" parts that are a part ordered by JAPANESE4X4 PARTS LTD on behalf of the customer. These are not stocked items and therefore will not be accepted for a return or refund. Any goods listed as "stocked to order" will also NOT be eligible for any refunds, even if wanting to be returned before the 14 days, "Stocked to order" means specifically ordered for your purchase and therefore non-returnable.
No refund or return will be accepted on "Electrical or VOR item" that are supplied correctly by JAPANESE4X4 PARTS LTD.
Goods must be checked for suitability and tolerance prior to fitting or preparation. No responsibility whatsoever is accepted for the fitment of incorrect parts. The responsibility is clearly with the purchaser/fitter to ensure the parts supplied are correct for the particular job.
JAPANESE4X4 PARTS LTD is not responsible for any damage or consequential losses or labor costs resulting from the fitment of parts supplied if found defective or otherwise.
4A. Defective Goods
If you purchase a product from us that are found to be faulty we will supply a replacement or arrange for a refund of the purchase price. To arrange the return of the defective goods please contact our office on 01923778551 or email info@japanese4x4parts.co.uk Our parcel carrier will arrange to collect the goods from you. Upon receipt of the product we will examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product or refund your money within 14 days or a reasonable period.
Goods must be checked for suitability and tolerance prior to fitting or preparation. No responsibility whatsoever is accepted for the fitment of incorrect parts. The responsibility is clearly with the purchaser/fitter to ensure the parts supplied are correct for the particular job.
The Company is not responsible for any damage or consequential losses or labor costs resulting from the fitment of parts supplied if found defective or otherwise.
Any consignment that is attempted delivery on a number of occasions and not collected from the local depot or not arranged to be re-delivered within the grace period, also if a parcel is refused upon delivery and returned to JAPANESE4X4 PARTS LTD, there will be a surcharged of £16.95+VAT per parcel that is returned to JAPANESE4X4 PARTS LTD.
4B. Defective Goods- overseas
If any goods are required to be replaced, for whatever reason, JAPANESE4X4 PARTS LTD will only deliver to the original address the goods were shipped to within the UK.
If shipped JAPANESE4X4 PARTS LTD outside the UK then it will be the customers’ responsibility to return the warranty component and arrange the carriage for the replacement part.
Any goods the customer has collected and shipped out of the UK and found either not to fit or be defective must be returned to JAPANESE4X4 PARTS LTD, UK address by the customer for any warranty on the product for whatever reason.
JAPANESE4X4 PARTS LTD will not be held responsible for any carriage or transportation outside of the UK to bring back any defective part; this will be the sole responsibility of the customer without exception.
Warranty of any goods will only be applied to the UK and Channel isles.
Overseas customers whom purchase goods do so by agreeing to our Terms and Conditions without exception.
Damaged goods upon delivery can only be replaced providing the customer signs for the goods as being damaged, a claim can then be made against the couriers for the replacement. If the customer signs for the goods as received in "Good Order" (or alike), and the goods upon opening are found to be damaged then NO claim can be made against JAPANESE4X4 PARTS LTD as they have been signed for as received in good order. All goods can simply be signed for as "Damaged" if you or the couriers do not have time or the facilities to check the goods; this is acceptable with JAPANESE4X4 PARTS LTD and our couriers and will cover you as the customer. In short please check the way you sign for the goods, this also includes the number of parcels being signed for.
Products are supplied with manufacturer’s standard warranties. Miss-use or the incorrect fitting of parts by customers will render such warranty/guarantee null and void.
Please note that no Chrome/Stainless product is covered under warranty if purchased from JAPANESE4X4 PARTS LTD for corrosion issues within any period of time. A customer that makes a purchase for any chrome / stainless product does so with this knowledge and agrees to these terms.
The customer must provide adequate paper work details received with the initial order, such as invoice number or Customer number in order for us to proceed with any claims. It is the responsibility of the customer and JAPANESE4X4 PARTS LTD to source and provide these details prior to any claims.
5. Warranties and Liability
Subject to the condition set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 12 months* from the date of their initial use or 12 months* from delivery, or road use of 12,000* miles whichever is the first to expire. The Seller shall NOT be liable for any labor or associated claims should a product fail, warranty will however apply to any part or parts purchased by the buyer within the warranty period to include carriage to replace the original purchased goods.
All Non Genuine Electrical / Aftermarket items carry a 6 month warranty
- the Seller shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the Seller’s instructions (whether spoken or in writing), misuse or alteration or repair of the Goods without the Seller’s approval.
- Goods must be checked for suitability and tolerance prior to fitting or preparation. No responsibility whatsoever is accepted for the fitment of incorrect parts. The responsibility is clearly with the purchaser/fitter to ensure the parts supplied are correct for the particular job. The Company is not responsible for any damage or consequential losses or cost resulting from the fitment of parts supplied.The website shall always endeavor to provide the correct information, however, on occasions the images may not always depict the actual product and JAPANESE4X4 PARTS LTD reserve all rights to change a product for another that is fit for purpose.
- Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, condition or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
- 4) Where goods purchased by the buyer are alleged to be defective, the purchaser agrees to return such goods to the seller for inspection and report (without the seller replacing the said goods prior to such inspection). The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or other failure prior to contacting independent third parties or incurring expense and, in addition, to allow the seller to remedy the defect, failure or interruption. Parts modified or adapted by the purchaser shall no longer be warranted by the manufacturer nor shall the Company be liable for any failures resulting subsequent to modification as a result of such modification.
- Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no liability to the Buyer.
- Except in respect of death or personal injury caused by the Seller’s negligence, the Seller shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, and the entire liability of the Seller under or in connection with the Contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.
- The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller’s reasonable control
- The customer must provide adequate paper work details received with the initial order, such as invoice number or Customer number in order for us to proceed with any claims. It is the responsibility of the customer JAPANESE4X4 PARTS LTD to source and provide these details prior to any claims.
5. Goods ordered/Supplied incorrect
In the event that goods have been ordered incorrect or supplied incorrect, it is up to the customer to check the goods prior to any fitment or supplying to a third party. In the event that the goods have been attempted to be fitted and damaged in doing so, the customer shall be held liable for those goods and incur all costs.
JAPANESE4X4 PARTS LTD shall be held liable for any replacement part to the original invoiced value. Should a part arrive incorrectly we shall endeavor to rectify the problem at the earliest opportunity by supplying the correct part or crediting the original invoice should a customer wish not to accept any more goods.
Carriage of an incorrectly supplied part shall be at JAPANESE4X4 PARTS LTD cost unless prior arrangements have been made with the customer.
In the event that a panel has been painted prior to checking the fitment first and proves to be wrong, JAPANESE4X4 PARTS LTD cannot be held responsible for any costs such as labor or paint. It is up to the customer to check their fitment of the goods before altering any of the goods supplied.
The buyer must check all goods supplied by JAPANESE4X4 PARTS LTD, the seller, and advise within a 7 days period as to any defects/ wrongly supplied goods.
1) Please ensure that all parts, panels in particular are checked prior to fitment, especially prior to any paintwork being carried out, JAPANESE4X4 PARTS LTD will not be held responsible if a panel(s) is incorrect for whatever reason and the panel has been painted prior to checking.
JAPANESE4X4 PARTS LTD will only accept a return product that has been wrongly supplied/delivered after being advised within a 14 day period, after which the customer shall retain all goods unless otherwise prior arrangement are made JAPANESE4X4 PARTS LTD to the contrary
Wheels, Chrome plated, Stainless products;
Please note that NO Chrome/Stainless product is covered under warranty if purchased from JAPANESE4X4 PARTS LTD for corrosion issues within any period of time. A customer that makes a purchase for any chrome / stainless product does so with this knowledge and agrees to these terms.
Warranty does not cover the following:
Corrosion in anyway, Damage Alloy, Chrome plating Stainless or Lacquerer surfaces due to:
a. Normal On-road and Off-road wear and tear including stone chips etc.
b. Salted Roads in winter causing salt corrosion.
c. Use of abrasive chemical cleaners
Wheels, chrome and Stainless products should be cleaned using mild soap and water solution, chrome caps, bumpers etc. are not covered under warranty against rust due to nature of our British / Isles climate and the excessive salt applied on road surfaces.
To help prevent corrosion on chrome products smear the inside with a waterproof product or grease and apply polish throughout the winter, this will help prevent rust from forming.
* Subject to Part
